Last Updated: 2 September 2026
At Srujana by Varsha, we take care to pack and dispatch your orders securely and work with delivery partners to ensure that your products reach you safely.
This Shipping & Delivery Policy explains our shipping arrangements, delivery charges and related procedures.
1. Delivery Locations
We currently offer delivery within India, subject to serviceability of the delivery address by our logistics partners.
Some remote or otherwise non-serviceable locations may have limited or unavailable delivery services.
If an address is found to be non-serviceable after an order has been placed, we will contact the customer to determine the appropriate next step.
2. Order Processing and Dispatch
Orders are processed after successful confirmation of the order and payment, where applicable.
The time required to prepare an order may vary depending on the product, availability and whether the product requires additional preparation or is made specifically for the customer.
The expected dispatch or delivery information applicable to an order may be communicated during checkout, on the product page or through order-related communication.
For products requiring additional preparation, the applicable processing time may be longer than standard orders.
3. Shipping Charges
Applicable shipping charges are calculated based on the shipping location and applicable shipping rules and are displayed during checkout before the order is placed.
For the current domestic shipping structure:
- Standard shipping charge: ₹70
- Free shipping: Orders of ₹2,000 or above, subject to the applicable shipping zone and serviceability.
The applicable shipping charge shown at checkout shall be the final shipping charge applicable to the order.
We reserve the right to modify shipping charges or free-shipping thresholds in the future. Any applicable charge will be displayed before the customer completes the order.
4. Estimated Delivery
Delivery timelines may vary depending on the destination, product availability, order processing time and logistics partner.
The estimated delivery timeframe, where available, will be communicated at checkout or through order confirmation.
Delivery estimates are indicative and may be affected by circumstances beyond our reasonable control, including:
- Public holidays.
- Severe weather.
- Natural events.
- Transportation disruptions.
- Courier or logistics delays.
- Operational disruptions.
- Incorrect or incomplete delivery information.
- Events beyond our reasonable control.
An estimated delivery date should therefore not be treated as an absolute guarantee of delivery on that specific date.
5. Order Tracking
Where tracking is available, tracking details may be provided after the order has been dispatched.
Tracking information may take some time to become active after the shipment has been handed over to the logistics partner.
Customers can use the tracking information provided to monitor the progress of their shipment.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information at the time of placing an order.
This includes:
- Full name of the recipient.
- House/flat/building number.
- Street/locality.
- City.
- State.
- PIN code.
- Valid contact number.
Srujana by Varsha will not be responsible for delays, failed deliveries or additional costs resulting from incorrect, incomplete or inaccurate information provided by the customer.
7. Failed Delivery Attempts
The logistics partner may make one or more delivery attempts depending on its operational procedures.
A delivery may fail if:
- The recipient is unavailable.
- The address is incorrect or incomplete.
- The recipient refuses delivery.
- The delivery location is inaccessible.
- The logistics provider is unable to contact the recipient.
Where applicable, the logistics partner may attempt re-delivery or return the shipment to us.
If an order is returned because of an incorrect address, repeated failed delivery attempts, refusal of delivery or another reason attributable to the customer, additional shipping charges may apply if the order needs to be re-dispatched.
8. Delayed Delivery
If your order has not arrived within the expected delivery period, please contact us at:
Email: info@srujanabyvarsha.in
Phone: +91 98600 73188
We will make reasonable efforts to coordinate with the relevant delivery partner and assist in resolving the issue.
9. Damaged or Tampered Package
Customers are encouraged to inspect the package at the time of delivery.
If the outer package appears visibly damaged, opened or tampered with, we recommend that you:
- Take photographs or video of the package before opening it, where reasonably possible.
- Record the condition of the package.
- Inform the delivery personnel, where appropriate.
- Contact Srujana by Varsha as soon as possible.
Claims relating to damaged products will be handled in accordance with our Cancellation & Refund Policy.
10. Incorrect, Missing or Damaged Products
If you receive:
- An incorrect product;
- A missing product;
- A damaged product; or
- A product that does not correspond to your confirmed order,
please contact us as soon as reasonably possible.
Please provide your order number and relevant photographs or videos where applicable. This will help us investigate the matter and determine the appropriate resolution under our Cancellation & Refund Policy.
11. Delivery Partners
Srujana by Varsha may use third-party courier and logistics providers for delivering orders.
Once an order has been handed over to the logistics provider, delivery is subject to the logistics provider’s operational procedures.
We will, however, make reasonable efforts to assist customers with delivery-related concerns.
12. Orders Returned to Us
If a shipment is returned to Srujana by Varsha because of an incorrect address, failed delivery attempts, refusal to accept the package or another reason attributable to the customer, we may contact the customer regarding the available options.
If re-dispatch is requested, additional shipping charges may apply.
Any refund, cancellation or re-dispatch will be handled in accordance with our Cancellation & Refund Policy.
13. Force Majeure
Srujana by Varsha shall not be responsible for delays or inability to fulfil delivery obligations caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, government restrictions, strikes, transportation disruptions, civil disturbances, widespread logistics disruptions, technical failures or other events beyond our reasonable control.
We will make reasonable efforts to minimise the impact of such circumstances and resume normal delivery operations as soon as reasonably possible.
14. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes in our business operations, delivery arrangements, shipping charges or applicable legal requirements.
The revised policy will be published on this page with the updated Last Updated date.
15. Contact Us
For any questions relating to shipping or delivery, please contact:
Srujana by Varsha
D-69, Motiram Park, S No 1/12,
Karve Road, Kothrud,
Pune 411038, Maharashtra, India
Phone: +91 98600 73188
Email: info@srujanabyvarsha.in
Website: https://srujanabyvarsha.in/